Shipping policy
Thank you for shopping with TomWayne Jewelers. We offer a curated collection of vintage jewelry and are committed to transparent, reliable shipping practices.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods, processing times may be slightly extended.
If you require expedited processing for a time-sensitive order, please contact us before placing your order to confirm availability.
Orders are typically processed Monday through Friday, excluding holidays.
Shipping Methods & Carriers
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Free standard shipping is offered on all orders within the United States.
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Standard domestic orders are shipped via USPS.
Shipping Rates
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Standard U.S. shipping is free.
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Expedited and international shipping rates are calculated at checkout based on destination and selected service.
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All orders ship from NY, USA.
Delivery Time
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Domestic (U.S.) orders: typically 3–7 business days after shipment
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International orders: Estimated 7–14 business days after shipment, excluding customs processing time, which may vary by country
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
If you don’t receive tracking within 48 hours of shipment, please contact us at help@tomwaynejewelers.com.
Packaging
All jewelry is carefully packaged to ensure safe delivery. We aim to use environmentally responsible packaging materials whenever possible. Jewelry is packaged securely and gift-ready whenever possible.
International Shipping
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us promptly so we can assist in resolving the issue.
Returns & Exchanges
For details on returns and exchanges, please review our Returns & Refunds Policy.
If you have any questions, please contact us through the information provided on our website. We are happy to assist you.
Thank you for choosing TomWayne Jewelers.