Refund policy

Return Policy
We offer a 30-day return policy. You have 30 days from the date your item is delivered to request a return.

Eligibility for Returns
To qualify for a return:

• Items must be in original condition, unworn and unaltered

• Items must be returned with original packaging

• Items showing signs of wear, alteration or damage may not be eligible for refund

Non-Returnable Items
Items that have been resized or customized for you — including ring sizing, bracelet length adjustments or other modifications performed at your request — are final sale and not eligible for return or exchange.

How to Start a Return
To begin a return, please contact us at returns@tomwaynejewelers.com.

Please package your item securely to prevent damage during transit.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective or incorrect.

We recommend using a trackable and insured shipping service, as we are not responsible for items lost or damaged during return transit.

Damaged or Incorrect Items
Please inspect your order upon delivery and contact us promptly if your item is damaged, defective or incorrect. We will work with you to resolve the issue quickly.

Refunds
Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 3 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at returns@tomwaynejewelers.com.